The COVID-19 pandemic accelerated the adoption of technology upgrades across all industries as organizations pivoted to support remote work and collaboration. Without a doubt, these implementations helped them ensure business continuity and deliver touchless customer experiences in the face of shifting COVID-19 restrictions and rollbacks.
However, fast upgrades that were implemented without well-thought-out product roadmaps and assessments later led to poorly integrated ecosystems for many organizations. In their haste to adapt to the changing world and work model, they invested in solutions that kept their operations open for the short-term but didn’t help them move forward with long-term goals.
Now that we’ve all had time to adapt, we need to re-evaluate knee-jerk technology purchases in order to better connect technology investments to long-term organizational goals and improve customer and employee experiences.
Contact us for additional information and a free analysis of your current infrastructure, policies, and vulnerability along with advice on how to protect remote workers.